Privacy Policy

1. Who we are

Zircon Dental Care
4/451, 3rd Main Road, Swaminathan Nagar, Kottivakkam, Chennai – 600041, India
Phone: +91 90032 43046
Email: zircondentalcare@gmail.com

2. Information we collect

In the course of providing dental care, we collect:

• Contact and identity details — name, phone number, email, address, date of birth, gender.
• Clinical and treatment records — dental history, diagnoses, treatment plans, prescriptions, orthodontic case records, lab work, and clinical notes.
• Appointment and scheduling information — bookings, visit history, follow-ups.
• Billing information — invoices, payments, and outstanding balances.
• Communications — messages we send you (appointment reminders, prescriptions, follow-up notices) and any replies you send back, including over WhatsApp.

3. WhatsApp messaging

With your phone number on file, we send appointment reminders, prescription links, and similar clinic notices over WhatsApp — either sent manually by our staff, or automatically through the WhatsApp Business Platform, operated by Meta. When we message you this way, the content of that message (and your reply, if any — for example tapping "Confirm," "Reschedule," or "Cancel" on a reminder) is processed by Meta/WhatsApp as our messaging provider, under WhatsApp's own Business Messaging Policy, in addition to this one. We do not send you WhatsApp marketing messages you haven't consented to receive as a patient of this clinic.

4. How we use your information

• To provide, plan, and follow up on your dental treatment.
• To schedule and remind you of appointments.
• To send you your prescriptions and post-treatment instructions.
• To bill for services rendered and track payments.
• To maintain the clinical and administrative records we're required to keep.

5. Sharing your information

We do not sell your information. We share it only: with Meta/WhatsApp, as needed to deliver the messages described above; with dental laboratories, where a lab case requires sending details of the work needed; and where required by law or a valid legal request. Staff access within the clinic is limited to what each role needs to do their job.

6. How we protect your information

Records are kept in an access-controlled system, reachable only by authenticated clinic staff over an encrypted connection. A small number of specific pages — such as a prescription link sent to you directly, or our appointment-booking page — are reachable without logging in, but only via a private, unguessable link generated for that purpose, and each such link expires after a limited time.

7. How long we keep it

Clinical and billing records are kept for as long as needed to provide your care and meet our recordkeeping obligations. Administrative logs (such as message and access history) are retained for a limited rolling period and then deleted.

8. Your rights

You can ask us to access, correct, or delete the personal information we hold about you, or ask us how it's being used, by contacting us using the details above. Some information — such as clinical records required by law — may need to be retained even after such a request.

9. Children

We treat information about a minor patient the same as any other patient's records, collected and used only for providing their dental care, under the care and consent of a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact us

Questions about this policy or your information can be sent to zircondentalcare@gmail.com or by calling +91 90032 43046.